Cancellation and refunds

The Business trial lasts 14 days and needs no card. You can use everything Business includes.

When it ends, your workspace moves to the free plan unless you have chosen a paid plan. Nothing is charged, because we never asked for a card. Conversations older than the free plan keeps are then deleted, so choose a plan or ask us for a copy first if you need them.

• Cancel any time in ATON Desk under Settings, then Billing.
• Your plan and add-ons stay until the end of the month or year you paid for, and are not renewed.
• You can change your mind before then, and nothing changes.
• When the period ends, your workspace moves to the free plan. It keeps working, with the free plan's limits.

On the free plan, conversations are kept for up to 1 year. When your workspace moves to it, conversations older than that are deleted, and the Billing page says how many. Ask us for a copy of your workspace before then if you need one.

To close your workspace altogether and have its content deleted, ask us at support@aton-network.org.

• Subscriptions are paid in advance, and we do not refund the unused part of a month or a year when you cancel.
• When you remove seats or add-ons part way through a period, the unused part is credited to your next bill rather than refunded.
• An ATON Assist top-up or an AI conversation pack bought by mistake and not used at all is refunded in full if you ask within 14 days. Once any of it is used, it is not refunded.
• Message fees for texts and WhatsApp messages are passed on at cost once a message is sent, and are not refunded.

• We charged you by mistake, or twice.
• We remove a feature you pay for, or end these terms without a serious breach on your side: you get back what you prepaid and will not use.
• The law where you are gives you a right to a refund.

Credits for downtime follow the service levels.

Stripe is the seller of ATON Desk subscriptions, so refunds go back through Stripe to the card or account you paid with, with the tax on them. Your bank may take a few days to show it.

Ask at billing@aton-network.org, with your workspace's name and what the refund is for.

If a payment fails, Stripe tries again and lets you know. If it still cannot be paid, the subscription ends and your workspace moves to the free plan, as if you had cancelled.

When this page changes, we publish a new version with its date, and earlier versions stay readable on this page.