desk@atheron:/features/live-chat$
// Live chat
Feels familiar
Live chat your visitors already know how to use.
Add one line to your website and a polished chat bubble appears. Visitors get typing indicators, sounds, read receipts and their past conversations. Your team gets a fast console with everything in reach.
One line to install
Paste the snippet into your site. The widget loads in its own frame, so it never clashes with your styles.
Remembered history
A returning visitor sees their earlier conversations in the same browser, and so does your team.
Queues, teams and roles
Set up the queues you need, such as sales and support, and decide who answers which.
Hours and holidays per queue
Outside hours the AI keeps helping and offers to take a message, so nobody leaves empty handed.
Transfers and whispers
Hand a chat to another queue or a teammate, or leave an internal note in the conversation that the visitor never sees.
Saved replies
Answer common questions in a couple of keystrokes, in your team's own words.
Also in live chat
- Pre-chat forms for a name, an email and a topic
- Verified identity for signed-in customers, from a token your app signs
- File uploads: images, PDF, Word, Excel, text and CSV
- Transcripts emailed automatically when a chat ends
- Proactive triggers and a live list of who is on your site
- An incident banner fed by your status page
- Customer notes and a timeline on every chat
- An open API and webhooks
- English and French in the widget and the console
- A typing preview, on by default: the widget tells visitors your team can see what they type, and admins can turn it off
More features
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
AI actions
Let the AI check an order or book a meeting, with the customer's confirmation first.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.