Acceptable use policy

This policy is part of the terms of service. It applies to every workspace and everyone on its team, and to everything the workspace sends: what people type, what the AI agent answers, AI actions, emails and messages on every channel.

Do not use ATON Desk to:

• break the law, or help someone else to;
• harass, threaten or abuse anyone, or stir up hatred against people for who they are;
• share anything that sexually exploits children, which we report to the authorities;
• defraud people, run scams or phishing, or pretend to be another person, business or organisation;
• infringe anyone's copyright, trademarks or other rights;
• spread malware, or links made to harm the people who open them.

• Send a commercial message only to people who have agreed to receive it, as Canada's anti-spam law and its counterparts elsewhere require.
• Never text, message or email someone who has opted out.
• Do not use bought or scraped contact lists.
• The messaging terms add the rules for text messages, WhatsApp and the other channels.

• Never present the AI as a person, or tell it to deny being an AI.
• Do not hide, cover or remove the AI label or the way to reach a person. White label changes our name, never those.
• Do not set the AI to give medical, legal or financial decisions in place of a qualified person.
• Do not use the AI to produce content that Anthropic's usage policies forbid.

The AI use policy says more.

• Do not ask people for passwords, full payment card numbers or bank details in a chat.
• Do not use ATON Desk for health records.
• Collect only what you need to help the person, and tell them how you use it.

Do not:

• try to reach another workspace, or information that is not yours;
• probe, scan or test ATON Desk's security without our written permission;
• overload the service, get round its limits, or use it in a way that harms other workspaces;
• copy, scrape or resell ATON Desk, except as an agreement with us allows.

If a workspace breaks this policy, we may remove content, pause the AI or a channel, or suspend the workspace, depending on how serious it is and what it puts at risk. We tell you what we did and why, and how to put it right, unless the law or the risk stops us.

We may tell the authorities where the law requires it, or where someone is in danger.

If you see ATON Desk being misused, tell us at legal@aton-network.org, with the website or number involved and what happened.

When this policy changes, we publish a new version with its date, and earlier versions stay readable on this page.