desk@atheron:/features/knowledge-base$
// Knowledge Base
Write it once
A Knowledge Base your AI agent actually reads.
Write an answer once and use it everywhere. With the Knowledge Base add-on, your team keeps its articles in ATON Desk and the AI agent answers from them, staying in sync with every edit.
Built on Claude
Write once
Keep your answers in articles your whole team can edit.
Always in sync
Change an article and the AI agent answers from the new version.
Gaps become drafts
Questions the AI could not answer arrive as draft articles. Approve them, edit them or set them aside.
Also in the Knowledge Base
- Articles kept in your workspace
- Draft articles from the gap-closing loop
- Approval by your team before a draft becomes an article
The Knowledge Base is an add-on at $49 a workspace a month.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
AI actions
Let the AI check an order or book a meeting, with the customer's confirmation first.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.