desk@atheron:/features/reports$
// Reports and CSAT
See how it went
Ratings, AI quality scores and reports for your team.
Ask every customer how it went, and see how your team and your AI agent are doing. Ratings, comments and AI quality scores sit beside the numbers your team cares about.
CSAT ratings
A thumbs up or down at the end of every chat, with an optional comment.
AI quality scoring
Review how the AI agent answered, chat by chat, and spot topics it needs help with.
Usage you can see
Your AI conversations this month, shown live, with a warning at 80% and at 100% of your allowance.
Reports by plan
- Basic reports on every plan, Free included
- Fuller reports come with the Team plan
- Advanced reports and SLA timers come with the Business plan
- AI usage shown live in your workspace settings
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.