desk@atheron:/features/ai-actions$
// AI actions
The AI can act
Your customer confirms first.
Give the AI agent things it can do, such as looking up an order, booking a meeting or opening a ticket. You define each action as an HTTPS call with a JSON schema. Anything that changes something waits for the customer to confirm it.
Built on Claude
Defined by you
Each action is an HTTPS endpoint of yours with a JSON schema describing what it takes.
Signed and time-limited
Every request is signed so your server knows it came from your workspace, and it times out rather than hanging.
Confirmation before changes
Reading an order status can happen straight away. Booking, cancelling or changing anything is shown to the customer to confirm first.
Examples
- Order status
- Booking a meeting
- Creating a ticket
- Checking stock or opening hours
AI actions come with the Business plan and above.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.