desk@atheron:/features/visitor-insights$
// Visitor insights
Know your visitor
Before you say hello.
See who is on your website right now, the page they are reading and where they came from. When a chat starts, your operator sees what you know about the customer in a panel beside it.
Live visitor list
Who is on your site now and which page they are on.
Approximate location
Country, region, city and local time, from Cloudflare's location headers when they are present.
Proactive triggers
Invite a visitor to chat at the right moment, with rules you set.
In the customer panel
- Name, email and a verified or unverified badge
- Device, browser, current page and referrer
- Past chats and tickets
- Notes from your team, with who wrote them and when
Visitor location comes with the Team plan and above.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.