desk@atheron:/features/ai-agent$
// AI agent and training
It answers first
An AI agent trained on what you already have.
Point ATON Desk at your website, your files and your answers. The AI agent replies to visitors straight away, always says it is an AI, and offers a person whenever they want one.
Built on Claude
A full website scan
From your sitemap or a crawl, with include and exclude rules. It respects robots.txt and re-scans on a schedule you set.
Files, Q&A and feeds
Upload PDF, Word, text, CSV and Markdown files, write question and answer pairs, and connect product feeds by CSV or URL.
Your Knowledge Base, in sync
With the Knowledge Base add-on, the AI answers from your articles and picks up every edit.
Past chats, only once approved
Good answers from earlier chats and tickets can become training, but only after a person on your team approves them.
A playground
Ask it anything before your visitors do, see which sources it used, and adjust its tone, its topics to avoid and its handover rules.
A handover summary
When a person takes over, they get a short summary first, so the customer never has to repeat themselves.
Closing the gaps
- Questions the AI could not answer become draft articles for your team to approve
- Operators see the sources behind every AI answer
- A “Talk to a person” button after the AI's first reply
- Out-of-hours help that shows your hours and takes a message
- Visitor messages, scanned pages and uploaded files are treated as information, never as instructions
- Spend tracking and a hard monthly cap for your workspace
Every plan includes AI conversations each month. See pricing for the allowance on each plan and the packs you can add.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
AI actions
Let the AI check an order or book a meeting, with the customer's confirmation first.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.