desk@atheron:/features/ticketing$
// Ticketing
Where chat leaves off
Emails and offline messages become tickets.
Not every question ends in one chat. With the Ticketing add-on, emails and messages left offline become tickets in the right queue, with the conversation attached, and your team answers them by email from the same console.
Email to ticket
Every workspace gets its own inbound address. Forward your support address to it and new emails arrive as tickets.
Messages left offline
When nobody is available, a visitor can leave a message. It becomes a ticket with the chat attached.
One inbox
Chats and tickets sit side by side, per queue, with the customer's history next to each one.
Also in ticketing
- Replies sent by email, with the thread kept
- The same queues as your chats
- Each customer's history beside the ticket
Ticketing is an add-on at $25 a seat a month.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
AI actions
Let the AI check an order or book a meeting, with the customer's confirmation first.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.