desk@atheron:/features/channels$
// Channels
All your channels
Website chat now. Your other channels, coming soon.
Your customers do not only use your website. Website chat works today. Discord, Telegram, WhatsApp, SMS, Messenger and Instagram are built and tested, and we are turning them on one at a time, into the same queues, with the same team, the same saved replies and the same history.
Email to ticket
A per-workspace inbound address, plus forwarding from your own. Works with the Ticketing add-on.
Discord
Coming soon. Connect your own bot and answer your community from ATON Desk.
Telegram
Coming soon. Connect your own bot and Telegram messages arrive in your queues.
Across every channel
- One customer history
- The same queues and roles
- The same saved replies
- Coming soon: WhatsApp, SMS, Messenger and Instagram with the Messaging channels add-on
Messaging channels are coming soon, as one add-on at $29 a workspace a month. Message fees will be our price, the carrier's cost plus 20% in Canadian dollars, and each country's rate is shown before you send.
More features
Live chat
A chat bubble your visitors already know how to use, and a console your team will enjoy.
AI agent and training
An AI agent that answers first from your own content, and knows when to hand over.
Ticketing
Email to ticket, offline messages and one inbox for chats and tickets.
Knowledge Base
Articles your team writes once, which the AI answers from.
ATON Assist and translation
Live translation both ways, plus drafted replies, summaries and tone fixes from ATON Assist.
Quotes and payment links
Send a quote or a payment link inside the chat, through your own Stripe account.
Be told when it opens
ATON Desk is not open to customers yet. Ask us and we will tell you when it is.