Contents6 sections
Who we are
Atheron Network Inc.
1631 Dickson Ave., Suite 1100
Kelowna, BC
V1Y 0B5
CA
Business Number 788400448
GST/HST 788400448 RT0001
01Visitors to this website
This website sets no cookies of its own and uses no advertising or tracking tools.
If you send the contact sales form, we keep your name, email address, company, website, the number of seats you asked about and your message, so we can reply. If you do not become a customer, we delete it 2 years after the last change to it. If you do, we keep it 7 years, as a business record.
We send you one fixed confirmation by email, through Resend, which repeats nothing you wrote.
The chat on this website is ATON Desk itself, answered by our sales team. The chat notice below applies to it.
02Businesses that use ATON Desk
When your business creates a workspace, we keep the names and email addresses of the people on your team who sign in, the settings you choose, and the content you give us to train your AI agent, such as website pages, files and answers.
The conversations in your workspace are your business's records. You decide what happens to them, and we hold and process them on your behalf, only to provide ATON Desk.
Subscriptions are billed inside ATON Desk with Stripe as the seller. Stripe holds your card details; we do not.
Your workspace's database is hosted in Toronto, Canada.
03How long conversations are kept
Conversations are kept for 2 years after the last message by default. A workspace can choose any period from 30 days to 2 years on the Free plan, and up to 3 years on a paid plan.
A conversation needed as evidence can be held to a date the business sets, never more than 7 years. Visit details are deleted after 90 days.
A business can export or erase its workspace's data.
04Who helps us run it
These providers handle data for us, each only to do its part:
- DigitalOcean, which hosts ATON Desk in Toronto, Canada
- Cloudflare, which carries and protects the traffic to this website and to ATON Desk
- Resend, which delivers emails
- Stripe, which bills subscriptions as the seller, and processes payments for businesses that connect their own Stripe account
- Anthropic, whose Claude models write the AI agent's answers when a business turns the AI on, and which does not use them to train its models
05Your choices
You can ask us to see, correct or delete what we hold about you. If you chatted with a business that uses ATON Desk, ask that business first: it decides what happens to your conversation, and it can act on your request from its console.
If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
ATON Desk is not meant for children under 16.
06Questions about privacy
Write to us at privacy@aton-network.org.
Privacy in ATON Desk chats
ATON Desk is the live chat on the websites of the businesses that use it. When you chat with one of them, that business decides what happens to your conversation and is responsible for it. ATON Desk, run by Atheron Network Inc., holds and processes it on their behalf and only to provide the chat.
What is kept
Your messages, the files you share, the name and email address you give, and the answers to the business's questions before the chat starts.
If you are signed in to the business's own website or app, the name and email address it has for you, which it sends to the chat so you do not have to type them.
The page you were on when you started the chat, without anything after a question mark, the page that sent you there, and your browser in broad terms such as "Chrome on Windows, desktop". These details of your visit are deleted after 90 days.
Your approximate location (country, region, city and time zone), from Cloudflare, which carries the chat's traffic. Your IP address itself is not stored with your conversation. To stop floods of messages, the chat counts requests by a one-way code made from the address, and those counts are deleted within a day.
How long it is kept
Conversations and messages left offline are kept for two years after the last message unless the business sets a shorter time, as short as 30 days; a business on a paid plan can choose up to three years. Files are deleted with their conversation.
A business can hold a particular conversation longer when it is evidence for an order, a dispute or a signed project, until a date it must choose, and never more than seven years.
A message left offline that nobody has handled is closed after 90 days.
Your browser
The chat keeps a random code in your browser's storage for this website, so it can show you your own conversations when you come back. It is not used to follow you anywhere else. Clearing this website's data in your browser removes it, and the chat then starts again as new. Some websites also tell the chat to forget the code when you sign out of them.
Emails
When a chat ends, the business can send you a copy of it by email, and it answers messages left offline by email. These are sent only to an address that is proved to be yours: one the business's own sign-in vouched for, or one you confirmed with a six-digit code we email you. The code email contains none of what you wrote.
Links to files in an emailed copy work for 24 hours; the files stay in the conversation, where you can open them again.
Emails are delivered by Resend, which handles them only to deliver them.
The assistant
Where a business turns on the ATON Desk assistant, your messages in that chat are sent to Anthropic, whose Claude models write the assistant's answers. Anthropic handles them only to answer and does not use them to train its models. A person from the business can take over at any time.
Who sees it
The business's team members who answer the queue your chat is in. ATON Desk's own staff see a conversation only when the business asks for help with it or to keep the service safe and running. Nothing is sold or used for advertising.
Your choices
To see, correct or delete what a business holds about you, ask that business; it can do so from its ATON Desk console. If you hold an Atheron account, asking Atheron to delete it deletes what ATON Desk holds about you in every business's chat as well, except a conversation a business is holding as evidence, which keeps the words but loses your name, address and visit details.
ATON Desk is not meant for children under 16.
Last updated October 2, 2026.